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As the COVID-19 a pandemic evolves, AXA XL is alert to the significant challenges facing our clients around the world.

We are committed to working with our clients and business partners to address any claims resulting from COVID-19, as well as managing renewals and service level with minimal disruption.

Claim notifications should be sent to us via normal channels, including through your broker or, alternatively, to one of the dedicated first notice of loss mailboxes here.

For other enquiries (i.e., not related to claims) regarding COVID-19, you can email this address coronavirus_enquiries@axaxl.com and we will direct to the appropriate person.

Please note, a number of AXA XL teams around the world are working from home. We are working hard to serve you but are dealing with an increase in enquiries so there may be a slight delay in responding.

We are also requesting that, where possible, we are sent correspondence digitally to avoid using the postal service.

We thank you for your understanding and support, and would like to take this opportunity to wish all our clients and business partners well at this challenging time.

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