Product Family
Report A New Claim

Download a claims report form (email or mail the completed form to the email or mailing address noted below based on your region/country)

North America
AXA XL Claims P.O. Box 211547 Dallas, TX 75211
First Canadian Place 100 King Street West, Suite 3020 Toronto, Ontario M5X 1C9 local: (416)644-3312 toll free phone: (800)665-2222
South/Central America
UK Motor Claims
+44 0370 6000 952
AXA XL PO Box 43 Civic Drive, Ipswich IP1 2LG
UK Non-Motor Claims
Europe/Middle East/Africa
All other Europe, Middle East, Africa:

for the 4th consecutive year by Gracechurch Report and ranked one of the leading carriers for both overall claims service satisfaction and broker favorability in 2019.

1200 Claims Experts

Over 1200 claims experts worldwide to get you back to business fast.

200+ Countries & Territories

With teams all over the world, we understand your local and unique challenges.

Our Claims Promise

When you buy an insurance policy, you're buying a promise. Our promise is to deliver an exceptional claims experience. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us.

  • Global reach, local empowerment - Our Claims professionals deliver uncompromisingly high levels of service and are positioned to manage covered claims in more than 200 countries and territories. We understand the nuances and unique challenges of local jurisdictions, and are locally empowered to address and resolve claims promptly and fairly.
  • Personalized service, proactive partner - We take a personalized approach to engaging with clients and brokers - to get to know your business, proactively share insights and best collaborate with you. We hold ourselves accountable, and value hearing from you on whether we're getting it right and how we can make it better.
  • Specialized expertise, resolution-focused - We are committed to excellence in everything we do. Our experienced claims professionals are specialized by line of business, industry and region. We put our expertise to work for our clients and stay resolution-focused at all stages of the claims lifecycle.

Customer Stories

“I would say AXA XL demonstrates strong financial stability and service capabilities while investing time to understand us, which are key criteria for us.”
Risk Manager

Customer Stories

“They take time to understand our business and needs and generally responsive to those. They do what we need everywhere we need it and do a good job of putting a team behind it. The client executive and underwriters that we have are very good and transparent.”
Risk Manager

Customer Stories

“AXA XL is much better than their peers on each of our carrier choice criteria: global scale, flexibility on how we structure programs, strong technical expertise and ability to execute all types of administrative actions.”
Risk Manager

Customer Stories

“AXA XL stands for partnership and continuity, always willing to be a partner and to provide solutions to ensure business continuity.”
Risk Manager

Customer Stories

“Their bench is deep, with lots of talented people, that are not just smart, but people you can enjoy spending time with and for some, even call them friends.”
Risk Manager

Customer Stories

“AXA XL stands for integrity, financial strength, care about customer, value personal relationship and long-term strategic partner.”
Risk Manager

Claims service testimonial

"AXA XL Claims professionals are always prompt in their responses and understanding in how a large company manages their claims. Can’t say enough about how AXA XL helps me to be informed and prepared when discussing insurance matters with my company C-suite."

Risk Manager

Claims service testimonial

“AXA XL Claims is one of the most professional, courteous, and skilled teams I work with. I’m at a large brokerage and work with all carriers and I can say with confidence that my associations with AXA XL Claims folks are always top notch and among the most impressive in the industry. Thank you!”


Claims service testimonial

“14 years and several hundred transactions, you never expect it to happen to you. I was extremely stressed at the situation, but from the first call to XL Catlin (AXA XL) claims, which was like calling in the Cavalry, to my interaction with the attorney assigned to my case through completion, my experience was as positive and as pleasant as it could possibly be in these circumstances. I’m thankful that XL Catlin (AXA XL) was there for the rescue. Thank you!”