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What is an insurance policy after all? When you pay an insurance premium, you're buying a promise. And when you buy an AXA XL insurance policy, our promise is to investigate, manage, and resolve your covered claim - so you can move forward with getting back to business as soon as possible. We call it: getting you from stop to go.

For claims information, please use the appropriate navigation below:

  • XL Catlin: Please navigate this site.
  • AXA Corporate Solutions: Please click here
  • AXA Insurance Company: Please click here
  • AXA Art: Please click here

Our claims service is the promise. We take that promise very seriously. In everything we do, we keep the focus on you, the client – and we live our AXA Values in every claim we handle.

Starting early in the client relationship, the team works closely with our underwriters and risk engineers so they’re better prepared to address the claim if there’s a loss.
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  • Report a Claim
  • Check Claim Status
    • XL Group

      For general claims inquiries (North America) please call toll free 1-877-720-8844 (from inside the U.S.) or 1-610-968-2600 (from outside the U.S.)

      To contact the claims team enter your reference number below.

      * XL GlobalClaim, Legacy, Insured or Broker claim reference number

    • Catlin

      Email us to contact our claims team:
      North America
      United Kingdom
  • AccessXL
GraceChurch Outstanding Service Quality

Gracechurch Award Winner Quality

In 2017, XL Catlin, which was acquired by AXA in September 2018 earned the Gracechurch ‘Outstanding’ rating based on:

  • Having over one in three service ratings in the ‘excellent’ range.
  • Market leading ratings on Accessibility and Commerciality Brokers highly praising the efficiency, knowledge, and the willingness of the XL Catlin London Market claims team to go the extra mile