Europe
Belgium
Our complaint Handling Policy
Our commitment is to deliver high-quality products and seamless service to all our customers. Despite our best efforts, there may be instances where the service provided does not meet expectations. To foster ongoing improvement and enhance customer satisfaction, we welcome all feedback related to our products and services. Our complaints management process involves a detailed and careful review of each issue raised. We consider the perspectives of our customers and examine all relevant details, including submitted documents and any telephone or other communications involved. Our goal is to investigate complaints promptly and respond in a fair, comprehensive manner.
Please do not hesitate to reach out to us!
You can access our full complaints handling policy here, or we can send it to you via email upon request.
Denmark
Please find Corporate and Regulatory Information for the Denmark XLICSE branch here.
Hungary
Our Complaint Handling Policy
Our commitment is to deliver high-quality products and seamless service to all our customers. Despite our best efforts, there may be instances where the service provided does not meet expectations. To foster ongoing improvement and enhance customer satisfaction, we welcome all feedback related to our products and services. Our complaints management process involves a detailed and careful review of each issue raised. We consider the perspectives of our customers and examine all relevant details, including submitted documents and any telephone or other communications involved. Our goal is to investigate complaints promptly and respond in a fair, comprehensive manner.
Please do not hesitate to reach out to us!
You can access our full complaints handling policy here, or we can send it to you by mail, or via email upon request.
Panaszkezelési alapelveink
Elkötelezettségünk, hogy minden ügyfelünknek kiváló minőségű termékeket és zökkenőmentes szolgáltatást nyújtsunk. Legjobb erőfeszítéseink ellenére előfordulhat, hogy a nyújtott szolgáltatás nem felel meg az elvárásoknak. A folyamatos fejlesztés és az ügyfél-elégedettség növelése érdekében örömmel fogadunk minden, termékeinkkel és szolgáltatásainkkal kapcsolatos visszajelzést. Panaszkezelési folyamatunk során minden felvetett kérdést részletesen és gondosan megvizsgálunk. Figyelembe vesszük ügyfeleink véleményét, és megvizsgálunk minden releváns részletet, beleértve a benyújtott dokumentumokat és az esetleges telefonos vagy egyéb kommunikációt. Célunk, hogy a panaszokat haladéktalanul kivizsgáljuk, és méltányos, átfogó módon reagáljunk rájuk.
Kérjük, ne habozzon kapcsolatba lépni velünk!
A panaszkezelési irányelvünk teljes szövegét itt olvashatja, vagy kérésre postai úton vagy e-mailben is elküldjük Önnek.
Netherlands
Our complaint Handling Policy
Our commitment is to deliver high-quality products and seamless service to all our customers. Despite our best efforts, there may be instances where the service provided does not meet expectations. To foster ongoing improvement and enhance customer satisfaction, we welcome all feedback related to our products and services. Our complaints management process involves a detailed and careful review of each issue raised. We consider the perspectives of our customers and examine all relevant details, including submitted documents and any telephone or other communications involved. Our goal is to investigate complaints promptly and respond in a fair, comprehensive manner.
Please do not hesitate to reach out to us!
You can access our full complaints handling policy here, or we can send it to you via email upon request.
Norway
Please find Corporate and Regulatory Information for the Norway XLICSE branch here.
Poland
Dokumentacja AXA XL (XL Insurance Company SE) dostępna do pobrania/ AXA XL (XL Insurance Company SE) documentation available to download
1. Ogólne Warunki Ubezpieczenia Odwpiedzialności Cywilnej/General Terms and Conditions of Civil Liability Insurance – wersja/version XL OWU 2016 (v01/2020)
2. Ogólne Warunki Ubezpieczenia Odwpiedzialności Cywilnej Claims Made/General Terms and Conditions of Civil Liability Insurance Claims Made nr XL OWU 2016 (v01/2020)
3. Ogólne Warunki Ubezpieczenia Mienia i Utraty Zysku Brutto od Wszystkich Ryzyk/ General Terms and Conditions of All Risks Property and Loss of Gross Profit Insurance – wersja/version 10/2025
Sweden
Please find Corporate and Regulatory Information for the Sweden XLICSE branch here.