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Monitoring incidents and spotting data trends is a vital part of a risk or health and safety manager’s day-to-day work. But cumbersome processes can sometimes make this an arduous task. Matt Reeves, client distribution leader at AXA XL, and Jordan Nugent, COO at Logincident, explain how an App is helping clients to improve risk management, reduce claims and share best practice.

What is Logincident?
Jordan Nugent: Logincident is essentially a digital logbook. It’s the brainchild of our CEO, a former Defendant insurance solicitor, who saw a means of capturing evidence at the scene of an incident simply and quickly. The App has evolved over two iterations and allows users to log categories of incident such as accident, near-miss or positive health and safety outcome.

The App is designed to be completely customisable for the client, to enable them to tailor the reporting process to their own company’s specific risks and requirements. This means users can add specific incident types; for example, we have clients who have added COVID-19 reporting to the App in recent months to track cases and swiftly put measures into place.

How does it work?
Jordan Nugent: Companies can make the App available to as many colleagues as needed and those users can log incidents via their phones. The App is designed to be simple and intuitive. It guides users through a sequence of questions and features and enables them to upload photos, for example, in order to capture as much information as possible about an incident in as short a time as possible. Instant notifications are sent out on submission to the relevant or responsible parties as well as feeding into the dashboard. This means risk managers can see incidents across multiple sites in real time.

Submissions can be made either via the App, the cloud-based dashboard or a centralised touchpad. The App also works offline, as it allows submissions to be saved so that they can be uploaded once a device is reconnected to the internet.

What are the benefits for clients?
Matt Reeves: A big part of our role as an insurance partner is to go beyond paying claims and help our clients to find ways to improve risk management and prevent accidents. We have found that sometimes clients have not been able to use the risk management bursaries that are often built into their premiums in the most effective way. An App that makes reporting incidents easier and quicker, and which can also be used pre-emptively to reduce incidents, is a tangible investment for risk managers. Using an App like Logincident can help to improve the claims record of a company – and the defensibility of claims. It also enables clients to use their incident data effectively, to identify incident trends and areas where risk reduction investment may be needed. The more data you have, the easier it is to see trends, to work out why incidents might be happening and to put in place preventive measures. As well as recording incidents, the App can be a pre-emptive tool to anticipate potential problems and rectify them.

We have seen great buy-in from clients using this App – people tend to like using Apps and this gives them a degree of empowerment and ownership that is missing from a solely physical log-book process.

Jordan Nugent: Another benefit is that this greatly reduces the administrative burden on health and safety managers. There is no need for incidents to be keyed-in to systems, the App and dashboard send information in real time to the back-office, reducing the time and resource needed to log and report incidents.

Matt Reeves: And another of the great things about using an App like this for reporting is that it makes it easier to share good news stories and best practice. This doesn’t always happen with a physical accident logbook. Indeed, looking at the reports from our clients that are using the App, we can see that positive notifications are the third most reported category of incident. This really helps to spread the word about best practices – experience shows us that when colleagues see good things happen this improves behaviours overall.


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Global Asset Protection Services, LLC, and its affiliates (“AXA XL Risk Consulting”) provides risk assessment reports and other loss prevention services, as requested. This document shall not be construed as indicating the existence or availability under any policy of coverage for any particular type of loss or damage. AXA XL Risk. We specifically disclaim any warranty or representation that compliance with any advice or recommendation in any publication will make a facility or operation safe or healthful, or put it in compliance with any standard, code, law, rule or regulation. Save where expressly agreed in writing, AXA XL Risk Consulting and its related and affiliated companies disclaim all liability for loss or damage suffered by any party arising out of or in connection with this publication, including indirect or consequential loss or damage, howsoever arising. Any party who chooses to rely in any way on the contents of this document does so at their own risk.

US- and Canada-Issued Insurance Policies

In the US, the AXA XL insurance companies are: AXA Insurance Company, Catlin Insurance Company, Inc., Greenwich Insurance Company, Indian Harbor Insurance Company, XL Insurance America, Inc., XL Specialty Insurance Company and T.H.E. Insurance Company. In Canada, coverages are underwritten by XL Specialty Insurance Company - Canadian Branch and AXA Insurance Company - Canadian branch. Coverages may also be underwritten by Lloyd’s Syndicate #2003. Coverages underwritten by Lloyd’s Syndicate #2003 are placed on behalf of the member of Syndicate #2003 by Catlin Canada Inc. Lloyd’s ratings are independent of AXA XL.
US domiciled insurance policies can be written by the following AXA XL surplus lines insurers: XL Catlin Insurance Company UK Limited, Syndicates managed by Catlin Underwriting Agencies Limited and Indian Harbor Insurance Company. Enquires from US residents should be directed to a local insurance agent or broker permitted to write business in the relevant state.