According to J.D. Power, the study measures customer satisfaction with commercial insurers and insurance brokers. Commercial insurers were evaluated on service interaction, program offerings, price, billing process, and claims service. XL Catlin ranks highest among large commercial insurers in all five categories – something quite unusual in this study -- with an overall score of 806, among 11 rank-eligible insurers. The results are based on 2,506 evaluations from risk professionals in the U.S. and Canada, surveyed between April-June 2017.
According to Greg Hendrick, President of XL Catlin’s Global P&C Operations, “We strive to distinguish XL Catlin’s service and products by taking an innovative, customer-focused approach, delivered by some of the insurance industry’s most knowledgeable, skilled talent. This year’s J.D. Power study underscores the success of our reorganization earlier this year to make sure we are close to our customers, and validates that we really are delivering outstanding customer experience.”
"Our insurance team works hard to develop innovative products, to be responsive to claims, and to pay close attention to all levels of service, especially at times when are clients need us the most,” said Joe Tocco, Chief Executive of XL Catlin’s North America Insurance business, “While last year’s high ranking was gratifying, this repeat performance, across all factors, is even more satisfying as it shows our deep commitment to market best customer satisfaction. This is how we operate. Knowing that our clients recognize and appreciate our efforts gives us added motivation to top our 2017 efforts in 2018.”
The study was conducted in conjunction with RIMS (the risk management society™), a global not‐for‐profit organization with a membership of more than 11,000 risk management professionals located in more than 60 countries.
XL Catlin insurance companies offer property, casualty, professional, financial lines and specialty insurance products globally. Businesses that are moving the world forward choose XL Catlin as their partner. To learn more, visit xlcatlin.com.
About XL Catlin
XL Catlin is the global brand used by XL Group Ltd (NYSE:XL) insurance and reinsurance companies which provide property, casualty, professional and specialty products to industrial, commercial and professional firms, insurance companies and other enterprises throughout the world. Clients look to XL Catlin for answers to their most complex risks and to help move their world forward. To learn more, visit xlcatlin.com.
*XL Catlin received the highest numerical score among 11 insurers in the J.D. Power 2016-2017 Large Commercial Insurance Studies. 2017 study based on 2,218 total responses, measuring the opinions of risk professionals in the U.S. and Canada with commercial insurers, surveyed April – June 2017. Visit jdpower.com
Brenna Ruiz-GordonCommunications Director - Americas