The J.D. Power study, now in its third year, measures customer satisfaction with commercial insurers and insurance brokers. Commercial insurers were evaluated on service interaction, program offerings, price, billing process, and claims service. XL Catlin received the highest numerical score among 11 rank-eligible insurers in the J.D. Power 2016 Large Commercial Insurance Studysm, based on 1,484 total responses, measuring the opinions of risk professionals in the U.S. and Canada with commercial insurers, surveyed April-July 2016.
According to Greg Hendrick, President of XL Catlin’s Global Property and Casualty, “Given the competitive commercial property and casualty rates across the U.S. insurance market, we strive to distinguish our products and services by taking an innovative, customer-focused approach. Delivering a strong customer experience also requires having talented people to deliver it.”
“With years of insurance industry experience, deep understanding of the industries we serve and a propensity to innovative thinking, XL Catlin’s team of underwriters, loss prevention specialists, claims professionals and support teams all contribute to delivering an exceptional experience,” Mr. Hendrick added.
“This recognition by such a highly recognized name like J.D. Power validates all the hard work and commitment that our insurance team has displayed,” said Joe Tocco, Chief Executive of XL Catlin’s North America Insurance business. “We are all very proud of what our clients think of our performance and committed to delivering the high level of excellence and service that our clients are accustomed to.”
The study was conducted in conjunction with RIMS (the risk management society™), a global not‐for‐profit organization with a membership of more than 11,000 risk management professionals located in more than 60 countries.
More on the study is available at www.jdpower.com.
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About XL Catlin Insurance Operations
XL Catlin insurance companies offer property, casualty, professional, financial lines and specialty insurance products globally. Businesses that are moving the world forward choose XL Catlin as their partner. To learn more, visit xlcatlin.com.
About XL Catlin
XL Catlin is the global brand used by XL Group ltd.’s (NYSE:XL) insurance and reinsurance companies which provide property, casualty, professional and specialty products to industrial, commercial and professional firms, insurance companies and other enterprises throughout the world. Clients look to XL Catlin for answers to their most complex risks and to help move their world forward. To learn more, visit xlcatlin.com.