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Our Service

London Market customer service

We are committed to providing excellent broker service with access to empowered, technically expert underwriters.

What you can expect from our underwriters:

– We’ll be available from 8am-6pm each working day

– We’ll make prompt decisions, acknowledge all business enquiries and commit to meeting the deadlines agreed by you

– We’ll make sure the right experts are available to attend important client and prospect meetings

– We’ll communicate with you regularly, openly and transparently

– We’ll be consistent in our risk selection and we’ll explain how we have arrived at our decisions

– We’ll let you know of any changes that may influence pricing or risk appetite, so that we're consistent in our pricing at renewal.