London Market customer service
We are committed to providing excellent broker service with access to empowered, technically expert underwriters.
What you can expect from our underwriters:– We’ll be available from 8am-6pm each working day
– We’ll make prompt decisions, acknowledge all business enquiries and commit to meeting the deadlines agreed by you
– We’ll make sure the right experts are available to attend important client and prospect meetings
– We’ll communicate with you regularly, openly and transparently
– We’ll be consistent in our risk selection and we’ll explain how we have arrived at our decisions
– We’ll let you know of any changes that may influence pricing or risk appetite, so that we're consistent in our pricing at renewal.