Promises are built on trust
Our claims people work hard to build relationships with our insureds and earn that trust. Working from regional offices, handling only A/E claims, we understand unique local regulations and laws. We focus on what will make things better and we give our best, all the time. Our select law firm partners have years of experience representing design firms. If your case goes to court, their considerable know-how will help protect you—keeping you informed and providing guidance every step of the way.
We hold ourselves accountable
We know you need us during challenging times. We’ve been there before. We hold ourselves accountable to deliver the highest levels of technical expertise and client service. And we do it in a way that makes sense for your practice and your reputation.
Our Early Warning System puts you in touch with an experienced claims consultant at the first sign of trouble. In many cases, an actual claim can be avoided.
Above all, we do what’s right
Delivering excellent claims service is delivering on our promise. That’s good for you and its good for us, too. It’s just good business. You’re only going to want to buy our product again if it works and works really well. And we know our does.
Now, we know what you’re thinking—every insurance company says this about its claims service. You’re right. But don’t take our word for it; listen to what our insureds are saying about us. Since 2004, we’ve conducted a customer satisfaction survey on recent claims experience and received over 20,000 responses—ranking us an average 4.67 out of a possible 5.0 for meeting overall claims service expectations.
Get Credit for a Well-Written Contract
Mediation can save time and money—and business relationships. Resolve a claim through mediation and get a 75% deductible credit for claims resolved within one year (50% thereafter)—up to $25,000.
Contractual Risk Management Credits
Well-written contracts are the best first defense against claims. If you incorporate at least three of our recommended practices, you'll qualify for a 75% deductible credit for claims resolved within one year (50% thereafter)—up to $35,000.
The information contained herein is intended for informational purposes only. It’s is neither an offer to sell nor a solicitation to purchase any particular insurance product. Insurance coverage in any particular case will depend upon the type of policy in effect, the terms, conditions and exclusions in any such policy, and the facts of each unique situation. No representation is made that any specific insurance coverage would apply in the circumstances outlined herein. Please refer to the individual policy forms for specific coverage details. AXA XL is a division of AXA Group providing products and services through four business groups: AXA XL Insurance, AXA XL Reinsurance, AXA XL Art & Lifestyle and AXA XL Risk Consulting. In the US, the AXA XL insurance companies are: AXA Insurance Company, Catlin Insurance Company, Inc., Greenwich Insurance Company, Indian Harbor Insurance Company, XL Insurance America, Inc., XL Specialty Insurance Company and T.H.E. Insurance Company. In Canada, coverages are underwritten by XL Specialty Insurance Company - Canadian Branch and AXA Insurance Company - Canadian branch. Coverages may also be underwritten by Lloyd’s Syndicate #2003. Coverages underwritten by Lloyd’s Syndicate #2003 are placed on behalf of the member of Syndicate #2003 by Catlin Canada Inc. Lloyd’s ratings are independent of AXA Group. Not all of the insurers do business in all jurisdictions nor is coverage available in all jurisdictions.