AXA XL uses two forms of cookies on this site:

  1. to enable the site to operate and retain any preferences you set
  2. for analytics to make the site more relevant and easy to use

These cookies do not collect personal information. For more information about our cookie usage, please click here. To comply with EU privacy laws you must consent to our use of cookies.

By using this site, you agree that we can place these types of cookies on your device. If you choose to change your cookie settings you will be presented with this message the next time you visit.

XL Catlin Insurance: Report a Loss

To report any new claim or circumstance in Australia, send an e-mail to our dedicated team:
NewClaimAUProperty@axaxl.com
NewClaimAULiability@axaxl.com
NewClaimAUFinancialLines@axaxl.com
NewClaimAUSpecialty@axaxl.com

For more efficient handling, please provide the following details:

  • XL Catlin’s policy number;
  • Full particulars of the circumstances of the incident including: incident date, location & description;
  • Contact details for all relevant parties;
  • Any known damage information, and steps taken to mitigate damage;
  • Any photos or other supporting documentation relevant to the loss.

If you are reporting a claim that requires an urgent response, please note “URGENT” in the subject line of your email and/or reach out directly to your usual claims contact. If you are unsure of who to contact, please get in touch with a member of our Australian claims leadership team.

George Stav
Head of Claims for Australia
T: +61 2 8270 1413
george.stav@axaxl.com

Julijana Sumner
Claims Manager and Practice Leader for International Financial Lines, Asia Pacific
T: +61 2 8235 5154
julijana.sumner@axaxl.com

Francis Row
Claims Manager, Property and Construction,
Australasia
T: +61 2 8270 1479
Francis.row@axaxl.com

Margaret Dewes
Senior Claims Specialist
Global Lines
T: +61 2 8270 1431
Margaret.dewes@axaxl.com

Catherine Carlyon
Head of Claims for Asia Pacific
T: +61 2 8270 1421
catherine.carlyon@axaxl.com