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XL Catlin Insurance: Report a Loss

To report any new claim or circumstance in Australia, send an e-mail to our dedicated team:

For more efficient handling, please provide the following details:

  • XL Catlin’s policy number;
  • Full particulars of the circumstances of the incident including: incident date, location & description;
  • Contact details for all relevant parties;
  • Any known damage information, and steps taken to mitigate damage;
  • Any photos or other supporting documentation relevant to the loss.

If you are reporting a claim that requires an urgent response, please note “URGENT” in the subject line of your email and/or reach out directly to your usual claims contact. If you are unsure of who to contact, please get in touch with a member of our Australian claims leadership team.

Catherine Carlyon
Head of Claims for Asia Pacific
T: +61 2 8270 1421

Julijana Sumner
Claims Manager and Practice Leader for International Financial Lines, Asia Pacific
T: +61 2 8235 5154

Francis Row
Claims Manager, Property and Construction,
T: +61 2 8270 1479

Margaret Dewes
Senior Claims Specialist
Global Lines
T: +61 2 8270 1431